Fulfillant Refund, Resend, and Return Policy

Last Updated: [2018-01-01]

At Fulfillant, we are committed to ensuring your satisfaction with our dropshipping and sourcing services. This policy outlines the terms and conditions for refunds, resends, and returns. By using our Services, you agree to the terms outlined below.

1. Refund Policy

We strive to provide high-quality products and reliable service. Refunds are considered under the following specific circumstances:

a) Eligibility for Refund:
You may be eligible for a full or partial refund if:

  • The product received is significantly different from its description on our Site.
  • The product is defective or damaged upon arrival.
  • The wrong product was shipped.
  • Your order has not been shipped within the promised lead time, and no suitable resolution can be found.

b) Non-Refundable Items:

  • Bulk Purchase & Customized Items: Products that are bulk-purchased, custom-made, or personalized (including ODM products and items with custom packaging/printing) are non-refundable unless they are defective.
  • Digital Products/Services: Fees for services rendered (e.g., sourcing fees, consulting) are non-refundable.
  • Final Sale Items: Any items marked as “final sale” are not eligible for refund.

c) Refund Process:
To request a refund, you must:

  1. Contact our customer service at info@fulfilldog.com within 14 days of receiving the product.
  2. Provide your order number and detailed evidence (e.g., photos, videos) clearly showing the issue, such as damage, defects, or the incorrect item.
  3. Our team will review the claim and may require you to return the item (see Return Policy below). Once approved, refunds will be processed to your original payment method within 5-10 business days.

2. Resend Policy

If your order is lost, missing items, or incorrect, we may offer to resend the correct items.

a) Eligibility for Resend:
We will resend products at our expense in the following cases:

  • Lost in Transit: If a tracked package is marked as delivered but you have not received it, or if it shows no movement for an unusually long time (as determined by the carrier), we will investigate and resend the order.
  • Our Error: If we shipped the wrong item or your order is missing items due to our error, we will resend the correct products.

b) Non-Eligibility for Resend:

  • Customer Error: We cannot resend items if you provided an incorrect or incomplete shipping address.
  • Seizure by Customs: If a package is seized by customs in the destination country due to restricted items or incorrect documentation provided by you, we are not liable and will not resend the order.

c) Resend Process:
Please contact our customer service with your order number and evidence. We will file a claim with the shipping carrier and, upon verification, arrange for a reshipment.

3. Return Policy

Due to the nature of dropshipping and to keep our prices competitive, we generally operate on a “no-returns” basis. Returns are only accepted under specific conditions and with prior authorization.

a) Return Authorization:
You must contact us to obtain a Return Merchandise Authorization (RMA) number before sending any item back. Returns sent without an RMA number will not be accepted.

b) Eligible for Return:
Returns are only accepted for:

  • Defective or Damaged Goods: Items that are faulty or arrived damaged.
  • Significant Discrepancy: Items that are substantially different from what was ordered.

c) Return Process:

  1. Contact Us: Email info@fulfilldog.com with your issue and evidence within 30 days of delivery.
  2. Get RMA Number: We will provide instructions and an RMA number if your return is approved.
  3. Ship the Item: You are responsible for the cost of return shipping unless the return is due to our error. The item must be in its original packaging and unused condition.
  4. Inspection & Resolution: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/resend. If approved, your refund will be processed, or a replacement will be shipped.

d) Non-Returnable Items:

  • Items that are not defective or discrepant.
  • Opened or used products (unless defective).
  • Customized, personalized, or bulk-order products (unless defective).
  • Any product that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

4. General Provisions

  • Shipping Costs: For returns due to customer error (e.g., ordered wrong size), the customer is responsible for all shipping costs. For returns due to our error, we will cover the shipping costs.
  • Inspection: All refund and return requests are subject to a thorough inspection by our quality control team. The decision of our team is final.
  • Policy Updates: Fulfillant reserves the right to update this policy at any time. Changes will be effective upon posting to the Site.

Contact Us:
If you have any questions about this policy, please contact us at:
Email: info@fulfilldog.com

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